Do Quality Technical Support for Your Business

The success of your business depends a lot on "how you are providing the support service to your products" when there are so many companies competing in the same technology or fields. Good technical support can help you increase customer conversion rate and win fine reputation; also, it is good for brand dissemination. Here are some suggestions to do good technical support for your business.

1. Value the training of support technicians
   
   The quality of technical support services, without any doubt depends on the technicians your company has hired. All the support technicians must receive pre-job training before taking up their posts. As qualified support technicians, they should take the reins of products and services completely. After finishing the pre-job training, measuring the support technicians understanding and competency of the products and services they support is necessary. A test maker like Wondershare Quiz Maker will be a good help you conducting an exam to test the knowledge of technicians.
   
   



2. Investigate customers for their content degree about your technical support
   
   Follow up your customers that you have provided service monthly and ask them for their feelings about whether they are content with your customer service. Collect all their feedbacks and then summarize all the problems. In most cases, customers will be too busy to enter into your interaction, so you should do attractive plans and invite them to your activity. For their good suggestions about your support, express your thanks and grant them with rewards if possible. For their complaints, organize investigation team for customer complaint shooting.
   
   



3. Make FAQs and put them on your website visibly
   
   Collect the frequent asked questions your customer maybe ask and list them down, make detailed explanations about these questions, and then put these FAQs lists on your website. This will be a good way to minimize the amount of work for technical support personnel. The FAQs must be updated timely according to the modification of your products or service. Meantime, the technical support personnel should summarize customers' questions frequently and renew the FAQs for most common questions.
   
   



4. Do live phone service or home service if necessary
   
   Customers do appreciate live phone support or home service because it adds the personal touch to business. You do not want to antagonize your customers, make them wait when they shouldn't, promise what you can't deliver or ignore their feelings. Take care of your customers, they will keep coming back to take care of business. That's the bottom line. However, most companies still provide very limited support instead of 24/7 support for their customers to their international business which will bring bad effects for international trade.

Technical support is really the most influential factor driving customer loyalty. The more quality technical support you provide, the more company's revenue and profit will be increased. So, please now review the customer services you provide and improve your technical services.

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5 Consultant Tools to Make You Look More Professional

1、Snagit

Consultants use PowerPoint too often. How to make your PowerPoint look more professional? The key is to make the picture look more professional. Because PowerPoint templates can do the basic decorates, such as, background color, but it can’t do anything with the picture. So, this software can help you get this work done. You can add different shadow to a picture, change the perspective of a picture and do many other things. Then your picture will have brand new impression immediately and so is your PowerPoint presentation.(click here to download)

2、Quiz Creator

As a consultant, you have to provide good suggestion for the company you consulted. That’s what you make a living for. But in order to do that, you first have to know the current situation. Some consultants just ask questions face to face, but it will take a long time because you may have to ask some basic question again and again. So you can make the basic questions into quizzes and let your customers take it. After viewing the results of basic questions, you then know what kind of deep question to ask to get a better result.(click here to download)

3、Blog

Blog is essential for a consultant. You can publish passages on the blog to show your expertise in consulting. Good passages will build good impression of your customer. Also, Blog is a place where you can communicate with your customers to find out their needs and solve their problems. Sometimes, you may attract some experts in your own field too, this is a good chance to make friends and communicate with them to learn new knowledge from their work.

4 Cute PDF writer

It’s all for a professional impression, you can imagine the difference between a Microsoft Word document and a PDF document. There is no doubt that a PDF document is more professional than a Microsoft Word document. You can use Cute PDF Writer to create PDF easily and send the PDF to your customer. It’s a perfect tool to leave a professional impression to your customer.(click here to download)

5、NCH Software Express Accounts

This is an accounting software. You have to know how much money you can earn every month and do a little analysis about the data to know what to do next. You may have to figure out what kind of cost shouldn’t happen, and where you can invest more money to better you work, such as, you may want to hire somebody to do things which doesn’t make profit for you but you can’t avoid it. (click here to download)

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3 Ways to Make Your Students' Learning a Happy Trip

It's time to engage your students and make your students totally interested in what you're teaching. Here I provide 3 simple way (as easy as you can ever think) for you to perform immediately after you finish reading it. You can check the result yourself.

1 Perform the Knowledge

This is extremely helpful in language learning, if you can perform what you know, it means you really understand it, and the process is full of fun. Take the word "confident" for example; when your students learn this word, unfortunately, he or she may only know the word but not the exact meaning—the image behind it. Words comes from daily images, in another word, you understand a word only when you know the image behind it. So, how to act like you're "confident"? A person may stand up top, look upwards, walk quickly with a little smile on his or her face, never say die to anything and work with passion. If the students can act this way: walk confidently, breath confidently and live confidently then he or she will understand and memorize this word forever.

2 Quiz Others

Your Students like to quiz others. They want to show that they're clever by making others fail the test they provide. In the process of making a quiz, your students will think the knowledge deeply and finally make a question that can be hard for the test takers if they don't really understand it. Therefore, they get to know more when they make a quiz. Actually, they can also feel that they're powerful and relaxed when they produce a quiz, because they think they can do things which are believed that only the teachers can have the right to do. They'll feel that they're really smart and have more interest in learning things. Today's technology enables you and your student to make a beautiful quiz and share it online easily. Some software can let you insert image and audiointo the quiz. Usually, the quiz your students have made will become an artwork. Software like quiz maker can do this magic. So, give your students an assignment to quiz to make a beautiful quiz.

3 Make a Mindmap

A mindmap combines color, image and knowledge together and it's very enjoyable when your students start to draw what they've learned into a mindmap. Why? Because students like colors and drawing. Look at the kids, you’ll find that they’re always drawing something and put a lot of color on it. Actually, this is kind of their instinct. They just like it. When they do it, they can understand how the knowledge is organized and the exact meaning of the knowledge. This is similar to the first method, students can know the meaning by acting the image and they can also learn it by drawing it. Both ways have its own advantage. Sometimes, you can use the first way and sometimes this way. Don’t wait anymore, try to teach your students how to draw the mindmap and enjoy the trip.

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5 Causes of Teacher Stress and Solutions

1 Overcrowded Classroom

The stress: More students means more work. Teachers have to care about all of them and be responsible for their future.

Solution: Divide the students into groups and name a leader. The leader will take care of the group; he or she should deal with the problem first before reporting it to the teacher. Group members will learn from each other and share their knowledge. They can conduct discussion for what they feel confused of.






2 Grading Paper

The stress: Teachers have to grade homework, test and class work. This will often lead to heavy workload and make teachers work till midnight.

Solution: Online testing comes to be popular. Teachers can use software to make tests and students can take them online and then the tests will be automatically graded. In this field, Quiz Creator can do a great job. So, propose to schools to purchase online test software for every teacher.





3 Administrative Paperwork

The stress: Teachers have to hand in numerous reports to their superiors. Often, these reports are just for back-check, but they have to collect much information in order to write these reports.

Solution: Negotiate with the superiors before writing the reports and find out if something else can replace with reports. Such as, teacher can make small presentations instead of reports or let the student collect information for them if reports are really needed.





4 Meeting with Parents

The stress: Angry faces of the parents are the one of the most challenging things.

Solution: The reason why the parents are angry is that they worry about their kids. They think their kids may not be educated as well as they should be. In this situation, a report that can prove what you have done is very important, show them what you have done and promise that you will do a lot more to educate their kids better.





5 Challenging Students

The stress: Rebellious students who don't listen to you and do everything against you make you upset.

Solution: Listen to them. Rebellious students often lack attention and they do a lot of bad things to get attention on them. So a teacher should show his or her love for rebellious students and listening is always the best and simplest way. Teachers can send information like "I care about you" "I want to help you" to the students through just listening.


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How do Quizzes Bring High-efficiency Teaching?

We, teachers, with our own infinite wisdom, teach and cultivate students. As one of our teachers’ teaching methods, quizzing always plays an important role on teaching. For example, we make quizzes to measure students’ learning performance, improve our teaching strategies and get better teaching effects. There are some quizzes that teachers can make to bring high efficiency on our teaching:

1. Personality quiz — Know more about our students
As we all are aware that knowing the students’ psychology is the premise to perform an excellent teaching scheme. Well, a personality quiz about students’ habits, character, interest, etc. may do a favor for us. By analyzing the test results, we can understand students’ likes and dislikes, to take better and more suitable teaching strategies. On the basis of knowing students, we will have special strategies for - different students when we implement a teaching plan. Then the whole process of teaching scheme may be carried out smoothly.

2. Pre-class quiz — Prepare a good teaching scheme
Usually, making a pre-class quiz for the coming class will be effective for our teachers, especially the new unexperienced teachers. The quiz results will distinctly show us how much students have known about the coming class and how we should prepare a high-quality class with clear primary and secondary teaching plan.

3. After-class quiz — Know the teaching effects
When finishing a class, teachers have to get feedback on the class from students. An after-class quiz will provide great help to our teachers. From the quiz results, we may find students have uneven distribution status on mastering the previous class. The next step we need to do is to summarize our own defects and merits of teaching, making appropriate adjustment on teaching scheme for a more effective class.

4. Funny quiz — Make an attractive class
It is certainly advantageous for students knowing more extracurriculum knowledge, such as the World Cup, famous writers, basketball stars, etc. During class, we teachers consciously integrate some funny quizzes with teaching plan. Because the class is not a simply poor but colorful class with particular attractive content, students will have much more interest in the class.

All the quizzes we referred, personality quiz, pre-class quiz, after-class quiz and funny quiz can be tested in two different forms: paper-based quiz and online quiz.

Normally, we make paper quizzes with many complicated steps: editing questions, typesetting, printing tests, organizing taking tests, collecting and grading quizzes, collecting statistic data and analyzing the results, etc. But for the online quizzes, we can easily build them with professional quiz maker software like Wondershare Quiz Creator. Making online quiz, we just need to create quizzes with multimedia and post them online. Then students will take the online quiz via Internet at anywhere anytime and the system that comes with Quiz Creator can collect the quiz results automatically.

It is such an effective, highly functional and convenient way to conduct almost every test we teachers can imagine, why not we take full use of the quizzes to get more high-quality education?

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Why Quiz Software is Important for a Consulting Business

As a consultant, you have to give professional advices or services to help companies increase revenues and cut costs.

A lot of work is needed in order to achieve this, including:

o Conducting a needs analysis (includes a list of sample questions to ask clients)

o Determining project specifics including the scope of services to be provided, timeline, team, and budget

o Conducting a gap analysis (to identify the gap between "where we are" and "where we want to be")

o Identifying possible solutions

o How to present your recommendations to the clients (include a sample presentation outline)

o Implementation of your recommendations

o Post-project review (include a sample client feedback questionnaire)

Well, that's a lot of work and some procedures, such as needs analysis and getting feedback, are boring and time-consuming if you have to do it in person.

Nobody wants to use papers to do these work manually in this information age, it's too slow and also pricy.

So, how about using quiz software to do these boring work?

What is quiz software? Is it a simple software that can only help you make quizzes?
Not exactly. It should do a lot more for you, check this list:


1. Quiz software should create beautiful questionnaires easily.
   
   Most quiz software provides the form-based editing features for you. What you need to do is typing the questions and answer option in the form, and publish it.




2. Quiz software enables you to share your quizzes online and collect the results for you.
   
   You can just put your quizzes online, then the vender's server will collect the results automatically for you.





3. Quiz software can put quizzes on the vender's server instead of yours.
   
   You don't need to have a server of your own as the vender has provide it for you.

As we can see, quiz software can do a lot for you.
Besides the features mentioned above, What other benefits can you get from quiz software?



o A lot more time on analyzing instead of collecting or managing information.

As the software has collect the information, you can work hard to come up with better advice or solution.Actually, people pay for better advice not for collecting information.

o A better customer experience.

Your customers will know that you catch up with the information age and give you more trust.They will enjoy the convenience too. Just open the browser and do the test.

o A life-long solution.

You can keep the software as long as we want to. So it can provide a life-long solution.
You can use this software to create as many quizzes as you want after you purchase the quiz software.

Which consulting business is using quiz software right now?

Sorry, it's not so sure. Usually, a consulting business will not tell you what software they're using right now because the competition is severe in this industry.
But you can make sure that a lot of big consulting companies are using quiz software.

You can find a good quiz software on Quiz Creator website.

Well, that's it, hope you're informed with this passage.

The author is a senior expert in Quiz Software who works at Wondershare Quiz Creator department. Wondershare works to provide you software that can help you better your business so that you can make more money.

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Make a Money-Making Quiz Online

Are you kidding me, a quiz can make money? Are you serious?
Sorry, I'm not kidding and I'm totally serious about it.

It seems impossible, doesn't it? But nothing is impossible on the Internet, if we can ever think of it, we can do it! And I really find the way!

First, have a look at this introduction page of a Twitter quiz.

It seems to be a very normal quiz to test your knowledge of twitter. Yes, you won't find anything wrong until you finish the quiz.




Now, take a look at the Result Page. If you pass it, you'll see a message to recommend their service…




When I finished the quiz, I suddenly realized this is not a quiz but a introduction to their service!

Wow, I didn't feel being fooled but surprised by their manners. Also, I learned knowledge about Twitter's functions and their company's service.

So what lessons can we learn from this?

• Quizzes attracts people.
  
  We people like to prove that we're right and smart!



• Quizzes teaches people when we type in valuable questions
  
  We can get valuable information by reading all the information about the subject and conducting a research…



• Quizzes combine s the popular things (such as Twitter) and our services together
  
  Like the example above, if your product can provide service for people using Twitter, then people will know your product by taking a Twitter quiz.

Ok, Quizzes are powerful, but what can we do with them? How can we use it in our own business? Do't worry, here is the list:

1. Do a research about what's popular right now
   
   There are some hot topics you may put in consideration: mother's day, world cup, popular stars, famous books, or even good methods of solving some problems…
   



2. Figure out the connection between your product and these popular things
   
   You can find the point by going to the forums of these popular things and ask people how it would be like to provide your product to these things
   



3. Use your creativity to build fantastic questions
   
   This is easy when collect enough information about the popular things, because most people don't know these kind of things and they will always thank you for teaching them
   



4. Make a quiz and give fantastic answers for your readers
   
   Use the answers as suggestions to teach people new knowledge, such as, we can ask people how to make money online, then we provide the answer like: writing a blog, selling online Ads.
   
   Besides you should also make sure these answers are related to your product, and this is the point of connection. And you can use this Quiz Creator to make a quiz like the sample we mention above.
   



5. Promote your service at the end of test
   
   Now, you just add a simple sentence to introduce your company, and everything is ok. Why, because people have already known what your business can do, they will contact you if they really need your service.
   

But, stop, there is also a few more things for you to consider, such as:

Is your product suitable for Internet Marketing?
Can your questions make people curious?

And that's all, easy, isn't it?

Alright, these five steps are what we need to do, and also are what someone is doing right now. They have known how to make money from using quizzes .

That's it. Hope you like it. What I want to do is sharing and studying these new things of Internet and figuring out why they do it, how they achieve it.

The author is a senior expert in Money-Making Quiz who works at Wondershare Money-Making Quiz department. Wondershare works to provide you wonderful software aim to help you better your website and please your audience. You could get more information about these tools here Quiz Creator.

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