Do Quality Technical Support for Your Business

The success of your business depends a lot on "how you are providing the support service to your products" when there are so many companies competing in the same technology or fields. Good technical support can help you increase customer conversion rate and win fine reputation; also, it is good for brand dissemination. Here are some suggestions to do good technical support for your business.

1. Value the training of support technicians
   
   The quality of technical support services, without any doubt depends on the technicians your company has hired. All the support technicians must receive pre-job training before taking up their posts. As qualified support technicians, they should take the reins of products and services completely. After finishing the pre-job training, measuring the support technicians understanding and competency of the products and services they support is necessary. A test maker like Wondershare Quiz Maker will be a good help you conducting an exam to test the knowledge of technicians.
   
   



2. Investigate customers for their content degree about your technical support
   
   Follow up your customers that you have provided service monthly and ask them for their feelings about whether they are content with your customer service. Collect all their feedbacks and then summarize all the problems. In most cases, customers will be too busy to enter into your interaction, so you should do attractive plans and invite them to your activity. For their good suggestions about your support, express your thanks and grant them with rewards if possible. For their complaints, organize investigation team for customer complaint shooting.
   
   



3. Make FAQs and put them on your website visibly
   
   Collect the frequent asked questions your customer maybe ask and list them down, make detailed explanations about these questions, and then put these FAQs lists on your website. This will be a good way to minimize the amount of work for technical support personnel. The FAQs must be updated timely according to the modification of your products or service. Meantime, the technical support personnel should summarize customers' questions frequently and renew the FAQs for most common questions.
   
   



4. Do live phone service or home service if necessary
   
   Customers do appreciate live phone support or home service because it adds the personal touch to business. You do not want to antagonize your customers, make them wait when they shouldn't, promise what you can't deliver or ignore their feelings. Take care of your customers, they will keep coming back to take care of business. That's the bottom line. However, most companies still provide very limited support instead of 24/7 support for their customers to their international business which will bring bad effects for international trade.

Technical support is really the most influential factor driving customer loyalty. The more quality technical support you provide, the more company's revenue and profit will be increased. So, please now review the customer services you provide and improve your technical services.

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5 Consultant Tools to Make You Look More Professional

1、Snagit

Consultants use PowerPoint too often. How to make your PowerPoint look more professional? The key is to make the picture look more professional. Because PowerPoint templates can do the basic decorates, such as, background color, but it can’t do anything with the picture. So, this software can help you get this work done. You can add different shadow to a picture, change the perspective of a picture and do many other things. Then your picture will have brand new impression immediately and so is your PowerPoint presentation.(click here to download)

2、Quiz Creator

As a consultant, you have to provide good suggestion for the company you consulted. That’s what you make a living for. But in order to do that, you first have to know the current situation. Some consultants just ask questions face to face, but it will take a long time because you may have to ask some basic question again and again. So you can make the basic questions into quizzes and let your customers take it. After viewing the results of basic questions, you then know what kind of deep question to ask to get a better result.(click here to download)

3、Blog

Blog is essential for a consultant. You can publish passages on the blog to show your expertise in consulting. Good passages will build good impression of your customer. Also, Blog is a place where you can communicate with your customers to find out their needs and solve their problems. Sometimes, you may attract some experts in your own field too, this is a good chance to make friends and communicate with them to learn new knowledge from their work.

4 Cute PDF writer

It’s all for a professional impression, you can imagine the difference between a Microsoft Word document and a PDF document. There is no doubt that a PDF document is more professional than a Microsoft Word document. You can use Cute PDF Writer to create PDF easily and send the PDF to your customer. It’s a perfect tool to leave a professional impression to your customer.(click here to download)

5、NCH Software Express Accounts

This is an accounting software. You have to know how much money you can earn every month and do a little analysis about the data to know what to do next. You may have to figure out what kind of cost shouldn’t happen, and where you can invest more money to better you work, such as, you may want to hire somebody to do things which doesn’t make profit for you but you can’t avoid it. (click here to download)

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3 Ways to Make Your Students' Learning a Happy Trip

It's time to engage your students and make your students totally interested in what you're teaching. Here I provide 3 simple way (as easy as you can ever think) for you to perform immediately after you finish reading it. You can check the result yourself.

1 Perform the Knowledge

This is extremely helpful in language learning, if you can perform what you know, it means you really understand it, and the process is full of fun. Take the word "confident" for example; when your students learn this word, unfortunately, he or she may only know the word but not the exact meaning—the image behind it. Words comes from daily images, in another word, you understand a word only when you know the image behind it. So, how to act like you're "confident"? A person may stand up top, look upwards, walk quickly with a little smile on his or her face, never say die to anything and work with passion. If the students can act this way: walk confidently, breath confidently and live confidently then he or she will understand and memorize this word forever.

2 Quiz Others

Your Students like to quiz others. They want to show that they're clever by making others fail the test they provide. In the process of making a quiz, your students will think the knowledge deeply and finally make a question that can be hard for the test takers if they don't really understand it. Therefore, they get to know more when they make a quiz. Actually, they can also feel that they're powerful and relaxed when they produce a quiz, because they think they can do things which are believed that only the teachers can have the right to do. They'll feel that they're really smart and have more interest in learning things. Today's technology enables you and your student to make a beautiful quiz and share it online easily. Some software can let you insert image and audiointo the quiz. Usually, the quiz your students have made will become an artwork. Software like quiz maker can do this magic. So, give your students an assignment to quiz to make a beautiful quiz.

3 Make a Mindmap

A mindmap combines color, image and knowledge together and it's very enjoyable when your students start to draw what they've learned into a mindmap. Why? Because students like colors and drawing. Look at the kids, you’ll find that they’re always drawing something and put a lot of color on it. Actually, this is kind of their instinct. They just like it. When they do it, they can understand how the knowledge is organized and the exact meaning of the knowledge. This is similar to the first method, students can know the meaning by acting the image and they can also learn it by drawing it. Both ways have its own advantage. Sometimes, you can use the first way and sometimes this way. Don’t wait anymore, try to teach your students how to draw the mindmap and enjoy the trip.

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